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Send and receive SMS messages from within your Zoho Desk ticket view. Receive SMS and MMS from your customers sent to your dedicated number as tickets in Zoho Desk. Agent replies from Desk for the SMS tickets will be sent as SMS/MMS to the customer's mobile number. Initiate outbound SMS to any mobile number using Plivo. Any SMS received from the same phone number will be added under the same ticket. While receiving SMS, a new contact will be created if no contacts exist with the same mobile number. Receiving incoming SMS is free of cost using Plivo (conditions apply).

Free incoming SMS support with Plivo* (conditions apply)

Send SMS to any phone number from Zoho Desk

Receive SMS / MMS as tickets from customers, and agent replies will be sent as SMS

Automatic contact creation while receiving SMS from a new number