This page explains how you can cancel our product subscriptions & obtain a refund for subscription payments.
Subscription cancellation and refund
Uninstalling the extensions from your CRM/App may not cancel your subscription automatically.
If you want to cancel the subscription after uninstalling the extension follow below steps.
You can cancel any of your Ulgebra license at any time if you wish to discontinue the service.
How to cancel a subscription:
Step 1: Go to store.ulgebra.com and login with your subscribed or purchased mail ID.
Step 2: Click "View my subscriptions" you will be able to view all your active purchased plans.
Step 3: Click "Cancel plan" to cancel any of your active plans. Once you have cancelled your plan, you will not be charged from the next month.
Refund policy for subscriptions:
Refund requests raised within 7 days from the date of purchase or renewal will only be accepted. Transaction charges will be applicable and the users will receive a refund amount after deduction of transaction fee.
Refund requests that are raised after 7 days from the date of purchase or renewal will only be accepted if valid reasons are provided. Ulgebra reserves right to approve or ignore the refund requests that are raised after 7 days. On providing valid reason, users will receive a partial refund* based on the number of subscription usage days.
Refund can only be provided for the subscription renewed within that particular/current month. Refund request will not be accepted after 20 days for a particular month's subscription payment.
Refund policy for Ulgebra credits:
All the Ulgebra credits you get for a monthly renewal plan, will be valid until your monthly/yearly subscription is active.
You may use the previous month's unused credits in upcoming months.
Cash refund will not be provided for the unused Ulgebra credits.
For subscription purchased in INR : 2 percentage of the total payment (%)
For subscription purchased other than in INR : 5 percentage of the total payment (%)
Paypal transactional charge : 18 percentage of the total payment(%)
*Partial refund also includes transactional charges.
Since we use payment gateways such as Stripe & Paypal, transanctional fee is charged for all payments.
Note: The refund initiated will be processed within 5 to 10 business working days.