Ticket Family

Create and link all tickets together like a Family.


1.On the left side menu bar you can see the option for the configuration of parent child tickets.

2.On the configuration page you will have an option to enable an automation rule to update the parent ticket if the child ticket is updated and vice versa.

3. Link parent or child ticket to any of your Freshdesk ticket.

4. View the parent ticket of any of your Freshdesk ticket.

5. View all the child tickets linked to the parent ticket.

6. You can also unlink child tickets from a parent ticket.