Acuity Scheduling for HubSpot CRM
Sync Acuity events with HubSpot CRM and track your daily meeting schedule
About
This application connects Acuity Scheduling with HubSpot CRM in a few easy steps and has a good interface to book meetings with people. Scheduling, rescheduling, and cancellation can all be done just by staying from HubSpot CRM itself. The application gives a complete record of all the upcoming events, past events, and their corresponding status. Quick notifications of booked meetings in the application help easy tracking of events and make us available for meetings on time. Hence, if you are using this application, then you can get connected to your partners/customers without any delay and lack of communication.
Pre - requisites for application installation
Should have Acuity Scheduling account (Powerhouse plan is mandatory)
Should have a HubSpot account
Features
Schedule appointments from HubSpot CRM
Schedule appointments from HubSpot Contacts, Companies, Deals, and Tickets module
Sync incoming events with HubSpot CRM
Re-schedule or cancel an appointment from HubSpot CRM
View the meeting details added in the activity timeline and also in the "Meetings" section
Get in-app notifications for newly booked events
Use shared Acuity account with users
Application installation
Step 1: Go to HubSpot marketplace and search for the application "Acuity Scheduling". Click the "Install app" option to install the application in your HubSpot account.
Step 2: Now, choose the HubSpot account in which you want to install the application and click the "Choose Account" option.
Step 3: Go through the set of access required for the application and click the "Connect app" option.
Step 4: Now you can view that the application is installed successfully in your account.
This is the installation of the application "Acuity Scheduling for HubSpot CRM".
Application configuration
Step 1: Go to any of the HubSpot contacts and click the "Appointments" button under the Acuity Scheduling option.
Step 2: Now, you will have to authorize your Acuity account by entering your Acuity Scheduling API key and User ID. You can use the "Get Here" option to get your Acuity Scheduling credentials from your account. Once you have entered your credentials, click the "Authorize" option.
Step 3: Once authorized, you can view the incoming events configuration. You can add the clients booking new appointment with you as a new record in your HubSpot contacts module.
Step 4: You can either enable or disable the appointments from which you do not want the events to be synced with HubSpot. To map the Acuity values with the HubSpot fields, you have the "Field Mapping" option.
And, in this way you can configure the application in your HubSpot account and it is ready to use now.
Application working
1) Book new appointments from HubSpot CRM
Step 1: Go to any of the HubSpot contacts and click the "Appointments" button under the Acuity Scheduling option. Choose the appointment type and select the required date and time and click "Continue".
Step 2: Fill all the required details and click the "Complete Appointment" option.
Step 3: Now, you will get a confirmation regarding the booked event with the contact.
Step 4: Once an appointment is booked, you will receive in-app notifications for the new events.
Thus, in this way you can schedule a new appointment from the HubSpot CRM. And, this feature is available with the Companies, Deals and the Tickets module.
2) View appointment history inside HubSpot
Step 1: Once an event is booked, you can view the meeting details inside the particular contact/deal/company/ticket under the "Activity" timeline.
Step 2: You can also view the meeting details under the "Meetings" section inside that particular HubSpot record.
This is how you have the event records and its details inside HubSpot CRM.
3) Uses of different options available in the application interface
Option 1: New Appointment
You can view all your Acuity Scheduling events listed and can select one to book a new appointment from the HubSpot.
Option 2: Event Links
Once you click the "Event Links" option, you can get your Acuity Scheduling event booking link. Click "Copy" to copy the booking link or click "Open" to open the booking link in a new tab to book an appointment.
Option 3: Events History
Under "Events History", you can view both the Upcoming and Past meetings associated with the particular HubSpot contact. You can also view the meeting status as "Active" in this section.
4) Re-schedule or Cancel booked Acuity events from HubSpot
Go to any of the HubSpot contacts --> Click the "Appointments" option under Acuity Scheduling --> Go to the "Events History" section --> Click the appointment you wish to re-schedule or cancel --> You will get the option to either re-schedule or cancel the event.
Using that option, you can modify the meeting date and time.
5) Event notifications and Application settings
You can view the in-app notifications for the new events inside HubSpot. Once you click the profile picture in the extension interface, you can view the application settings available.
The various settings available are:
Authorized HubSpot and Acuity account - You can re-authorize the account whenever required
Manage app users - Use shared Acuity account with users
Incoming events sync - Sync booked Acuity events with HubSpot
Field mapping for sync - Map Acuity values with HubSpot fields
App usage analytics - View the app usage details
Reset app configuration - Reset the app completely (All the application details and records will be deleted)
6) Field mapping feature
Step 1: Click the "Field Mapping for Sync" option from the app settings page and then create a new mapping by clicking the "Create New Field Mapping" option.
Step 2: Give a name to the mapping and select the event type from the drop-down for which the field mapping needs to happen.
Step 3: Select any one of the HubSpot CRM modules from the drop-down to sync the values. And, select the triggered event.
Place the cursor in the text box against the HubSpot field values on your left and select the Acuity field values to be mapped to those HubSpot fields. Click the "Close" option to close the Acuity field values displayed.
Step 4: Once you have mapped all the required values, click the "Save Field Mapping" option to save the configured mapping. Once saved, the values will be added to the HubSpot fields as per the configuration for all the upcoming messages of the selected event type.
Step 5: Now you can view the saved field mapping and the number of fields mapped. You also have additional options like "Edit", "Duplicate" and "Delete" the created mapping.
7) Use shared Acuity account with users
On the admin system:
Click the "Manage App Users" option on the App settings page.
You can add the HubSpot users who can use your Acuity account for scheduling meetings.
You can able to view the list of all HubSpot users and you can add them using the "Add" button.
On the user system:
The user while authorizing the Acuity account, can either use the account shared by their admin or else they can use their own account for scheduling appointments. To configure their own account click on the "Use another account" option.
This is all about the installation and working of the "Acuity Scheduling for HubSpot CRM" application.
Pricing
Classic Plan
$10 /user/month
500 Ulgebra credits per month
Book an appointment from HubSpot
View booked meetings history
Get contacts and events as records created inside the HubSpot board for new Acuity events.
Business Plan
$15 /user/month
750 Ulgebra credits per month
Book an appointment from HubSpot
View booked meetings history
Notifications for new Acuity events.
Get contacts and events as records created inside the HubSpot board for new Acuity events.
Sync Acuity scheduling data into HubSpot fields.
Access to all new upcoming features
Classic Plan - Yearly
$96 /user/year
500 Ulgebra credits per month
Book an appointment from HubSpot
View booked meetings history
Get contacts and events as records created inside the HubSpot board for new Acuity events.
Business Plan - Yearly
$144 /user/year
750 Ulgebra credits per month
Book an appointment from HubSpot
View booked meetings history
Notifications for new Acuity events.
Get contacts and events as records created inside the HubSpot board for new Acuity events.
Sync Acuity scheduling data into HubSpot fields.
Access to all new upcoming features