WABA Integration for Pipedrive

About


Connect and converse using your WhatsApp Business API within Pipedrive CRM with the WABA Integration for Pipedrive.

Features


Pre-requisites


For assistance to apply for WhatsApp Business API and templates 

Installation


Install WABA Integration for Pipedrive
Authorize Pipedrive account
Access WABA Settings page
Authorize WABA account

Applications


WhatsApp Messages to Contacts


Send WhatsApp message from Pipedrive contact
Select WABA sender to send the WhatsApp message from
Select and add contacts from Pipedrive filters
Search for and add any existing Pipedrive contact
Add the required contact numbers
Enter a default country code and select the settings for the same
Access and insert approved WhatsApp templates
Send WhatsApp message to Pipedrive contacts

Contact Chats


View the WABA chat history within each Pipedrive contact
Access and insert message templates within the chat

Message Details


View the history of WhatsApp messages as Notes within the Pipedrive contacts

Application Settings



WABA Inbox


Access WABA Inbox
Access all the WABA conversations within the Inbox
Assign Pipedrive agents to each WhatsApp API conversation
Access the Pipedrive contacts associated with the conversation and initiate new WhatsApp conversations
Filter contacts within the WABA Inbox and search for a specific contact

WABA Tab


Access WABA Integration for Pipedrive in a separate tab

Manage WABA Users


Manage the users of the WhatsApp API numbers within Pipedrive
The admin can add the required Pipedrive users to share the WhatsApp Business API
User account - Accept the invitation from the Pipedrive admin
User account - Select Pipedrive admin account to authorize WABA

Application Analytics


View the analytics of the usage of WABA Integration for Pipedrive

Reset Application


Reset WABA for Pipedrive
Complete application reset

WABA Senders


Add Sender


Add WhatsApp API number to the application
Select the WhatsApp channel
Save the WABA sender within the application

Default Sender


Select a default WhatsApp API sender

Hide Sender


Hide any WABA sender

Message Templates


WhatsApp Approved Templates


Insert approved WhatsApp templates
Enter the values for the placeholders within the template

Create Template


Create message templates within the application
Enter the content and save the message template

Edit Template


Edit an existing message template
Modify and save the message template

Delete Template


Delete any message template

Pricing

Classic Plan

$5 per user/month


250 Ulgebra credits (2500 WhatsApp Messages)

Use a Common WhatsApp Number or an Individual number

Incoming messages support

Conversations UI

Instant notifications

Classic Plan - Yearly

$48 per user/year


250 Ulgebra credits (2500 WhatsApp Messages)

Use a Common WhatsApp Number or an Individual number

Incoming messages support

Conversations UI

Instant notifications

Additional credits -  Renewed every three months