WhatsApp Business API
Rules and Limitations
You would need WhatsApp Template Messages
You would need WhatsApp Template Messages
Initiating new conversation
Initiating new conversation
You can only Send WhatsApp Approved Template Messages
You can only Send WhatsApp Approved Template Messages
> Customer replied to Template Message
> Customer replied to Template Message
You can reply with any message.
You can reply with any message.
> Customer did not reply to Template Message
> Customer did not reply to Template Message
You can only send Template message again.
You can only send Template message again.
Replying to conversation
Replying to conversation
You can only reply within 24 hours after first message from recipient.
You can only reply within 24 hours after first message from recipient.
> 24 Hours exceeded to reply
> 24 Hours exceeded to reply
Normal messages will be rejected by WhatsApp.
Normal messages will be rejected by WhatsApp.
You can only send Template message again.
You can only send Template message again.
Replying to conversation after 24 hours
Replying to conversation after 24 hours
You can only Send WhatsApp Approved Template Messages
You can only Send WhatsApp Approved Template Messages
Your message is failed to send?
Your message is failed to send?
- You might have sent normal message instead of template message as first message
- You might have tried to reply after 24 hours of the recipient's last message
- Your may not have sufficient credits in MessageBird or Twilio to send message
- You may have sent unsupported message media