Features

• Vonage messages from Leads, Contacts & Deals

• Send messages to list of contacts

• Pre-defined messages

• Vonage User Management

• Message History

• Quick Vonage Messages

Installation & Setup

• Access the extension on the Zendesk Marketplace.

• Click on Install.

• Select the Zendesk account to install the application into the respective Zendesk Sell account.

• Click on the Vonage icon on the panel at the top.

• Sign in to Ulgebra using your Zendesk Sell email id.

• Authorize the Zendesk Sell account.

• Enter the Vonage credentials to authorize the Vonage account.

The extension is successfully setup.

Applications

Vonage Messages 

• Select any Lead, Contact or Deal within Zendesk. 

• Under Vonage SMS by Ulgebra, click on 'Send Vonage Message'. 

• Add and select your Vonage Sender. You can now add multiple contacts as recipients. 

• Click on 'Add Recipients'. 

• Here you can enter any contact number along with the country code or search for any specific contact. 

• Also, enter a default country code if required and select the suitable settings. 

• Enter your message or select a template. 

• You can insert contact fields, user fields and emojis if required. 

• Click on 'Send SMS'.

Send Vonage Messages to a list

• Click on the Vonage icon available on the panel at the top from anywhere within your Zendesk Sell platform to send messages to desired contacts as and when required. 

• Click on the button to Send Vonage Message. 

• You can now select your Vonage Sender. 

• Include contacts using the 'Add recipients' option. 

• Enter the contact number with the country code and click on 'Add'. 

• Similarly, add all the required contacts to whom the message is to be sent. 

• Enter your message containing contact fields, user fields and emojis, or insert a template. 

• Send the message. 

Message History

• Maintain records of all the Vonage messages sent. 

• View the history of messages along with the details as Notes within the respective Zendesk Sell contact. 

Vonage User Management

• The Zendesk Sell admin can now share the authorized Vonage account with the agents. 

• The admin can add and remove users from this feature based on their requirements. 

Pricing